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Mobitrends AG is committed to safeguarding the privacy and security of its users' personal data.
This document sets out the policy adopted by Mobitrends AG in the collection and processing of data of users of the Mobalt application and has been drawn up taking into account the applicable legal obligations, in particular the Swiss data protection act (DPA) and the European legislation (GDPR).
The provisions contained in this document are valid in the context of the use of the 'Mobalt' application, both in its mobile and web version.
Mobitrends AG may change its confidentiality policy at any time without prior notice. The version published at https://www.mobalt.ch/privacy-policy shall take precedence at all times.
This document has been drawn up in several languages. In case of doubt, the Italian version of the document shall prevail.
The data controller is Mobitrends AG.
For any requests, questions or suggestions concerning data processing, please contact the data controller:
The present provisions describe the data collected by Mobitrends AG through the Mobalt application, the purpose and the manner in which these data are processed.
If you do not wish your data to be processed in accordance with the provisions contained herein, please do not register with the Mobalt application or provide data that you do not wish to share with Mobitrends AG.
Anyone who registers with Mobalt and enters his or her personal data declares his or her agreement with these provisions.
Mobitrends AG only collects the data necessary to provide the services of the application and, in an anonymous and aggregate form, for statistical purposes and to analyze the demand, supply and use of mobility infrastructure.
The Mobalt application is purchased as a SaaS service by companies or entities that wish to use it to manage one or more aspects of their employees' or citizens' mobility.
Employees of companies or citizens of entities constitute the users of the application and are the individuals whose personal data are the subject of this document.
The application is modular, and the modules installed are determined by the company or entity that purchased the product.
The modules installed and the specific needs of use in the business context also determine the exact list of required fields, as some services require additional information.
Application functions include:
With the exception of data found in the "Automatically collected data" section, all collected data listed are collected solely through explicit input by the user.
During registration, all or part of the following data are collected. Only the data entered by the user are collected.
E-mail address: e-mail is used as the user's unique identifier during authentication and to determine the permissions associated with it. It is also used to communicate via e-mail with the user in case there is a need in connection with application functions (e.g. during the procedure to reset the password).
Home address, workplace address, work hours: home and work addresses as well as work hours are used to provide recommendations on the alternatives available to the user for the home-to-work route. Together with the usual means, they are also used to determine the usual route and calculate the CO2 emissions, costs, and physical activity attributable to it. Finally, if the company uses the ranking based on home-to-work alternatives, the data are used to calculate the user's score.
Usual means of transportation used, usual route: these data are used together with home address, workplace address, and working hours to determine the usual route and calculate the CO2 emissions, costs, and physical activity attributable to it.
First and last name: first and last name are used to identify the person associated with the user. This data is not used in the app and is not visible to other users.
Pseudonym and avatar: the pseudonym and avatar (optional) represent the user in all interactions with other users and ensure their ability to remain anonymous.
Date of birth and gender: data collected for statistical purposes. This data is used only in the context of aggregate and anonymous statistics.
Mobile phone make and model, operating system and app version: mobile phone make and model, operating system and app version are essential elements for analyzing issues encountered during the use of the application. They are collected to analyze and improve the performance of the application and to provide faster and more effective troubleshooting service.
IP address and username: the IP address and user name are saved in the application log files when the user makes a request. The data are used in the analysis of technical issues reported by the user.
In addition, in the case of activation of certain modules or services, the following additional data are collected.
Team name, see vehicle model, color and license plate: if the carpool module is activated, the user has the option of registering as a carpool team driver. In this case, his route and usual times are used to propose to other users with compatible transportation needs to carpool with his team. The proposal is made by showing the name of the team and proposing a common route. The team owner will also receive a request to join the team on the app's chat through which he can agree with the user. If the two users decide to share a car, the passenger will be able to see the model, color and license plate of the vehicle used.
GPS tracks and activities: if the Bikecoin module is activated, the user will be able to track his or her bicycle, walking, or scooter routes. Tracking takes place only at times when the user activates it. During the time when tracking is active, GPS points are collected and activities recorded by the phone (walking, driving, biking etc.). The tracks are used to determine whether the route is valid for incentive purposes. Tracks are not transmitted to third parties and in particular are not transmitted to the employer, who only receives data on the accumulated score and incentives collected from individual users.
If the user wishes, geofencing can be activated for the addresses specified in the settings of Bikecoin. When geofencing is active, the app will automatically warn the user when one of his addresses has been reached. Geofencing will work even when the app is in background, but only while the tracking is active.
Alternative addresses for the home-to-work route: in some cases, incentives are granted only for certain routes, such as the home-to-work route. To enable validation of routes, additional addresses can be entered to the list of valid addresses.
Vehicle license plate, user badge identifier: if the parking module is activated, the vehicle license plate and/or user badge identifier may be requested in order to ensure access to those entitled to the parking space and to calculate the costs associated with its use.
Swisspass number: if the public transport module is activated, the user's personal Swisspass number may be required to be entered. This information is used to make the purchased transport ticket available on the Swisspass.
Means of transportation/daily route: if the statistics module is activated, the user has the option of entering the means used to travel to work and, if applicable, details of the route taken on a day-to-day basis. This data is used to show the user the evolution of their personal CO2 emission and physical activity statistics.
In cases where your company has made fee-based services available and activated collection through the respective form, credit card information is also collected.
Credit card and related transaction data: credit card and related transaction data is shared with our partner Stripe, solely for the purpose of materializing user payments. Credit card data is transmitted via an encrypted connection to Stripe, which uses and processes it according to its Stripe Privacy Policy.
Personal data are shared with other entities in the following cases:
Mobitrends AG may engage third-party personnel, including software developers, to process user data. In this case, data access and processing are limited to the purposes for which the personnel were hired.
Mobitrends AG requires that third parties involved in data processing behave in accordance with applicable data protection laws and expected security requirements.
The employer can access user data where it is relevant to ensure and control the services offered by the company.
Mobitrends AG may also share users' personal data for the following purposes:
When a company terminates its contract with Mobitrends AG for the use of the Mobalt app, Mobitrends AG agrees to anonymize its first name, last name, and e-mail address within six months of the termination of the contractual relationship. Other data are retained for statistical analysis.
Mobitrends AG is committed to protecting the security of users' personal information. All information disclosed to Mobitrends AG and collected through Mobalt is treated with the utmost care and following industry security standards. Data will not be used improperly or contrary to what the user may legitimately expect.
Mobitrends AG uses a variety of technical and organizational measures to protect information stored in systems under its supervision from loss, misuse, unauthorized access, uncontrolled dissemination, alteration or destruction.
Nevertheless, IT security cannot be 100% guaranteed and Mobitrends AG cannot guarantee the security of the information provided through its application.
The data is located at the datacenter of our Microsoft Azure Cloud partner based in Switzerland.
Depending on who is involved, applicable laws include Swiss and European data protection regulations.
You have the right at any time to request your personal information and to request correction of any inaccuracies.
In any case, all rights under Swiss law and European law, where applicable, are guaranteed.
1.1 These terms of use regulate the installation and use of the Mobalt application and its web version (hereinafter "the application") by users and constitute an integral part thereof.
1.2 Mobalt is a product of Mobitrends SA, a company domiciled in Via Francesco Somaini 7 in Lugano, Switzerland. These terms of use are stipulated between the users of Mobalt and Mobitrends SA.
2.1 Installing the application on your mobile phone and using it is optional.
2.2 By accessing the application, the user declares to have understood and accepted the following conditions, the legal information relating to the application (and the elements contained therein) as well as the related privacy policy. If the user does not agree with these conditions, he must refrain from using the application.
3.1 The Mobalt application is purchased as a SaaS service by companies or entities that intend to use it to manage one or more aspects of the mobility of their employees or citizens.
3.2 Collaborators of companies or citizens of institutions constitute the users of the application and are the subjects whose personal data are the subject of this document.
3.3 The application is modular. The modules installed are determined by the company or organization that purchased the product and determine the functions available for the individual user. The functions listed below represent the totality of functions potentially available to a user.
3.4 The application informs users about mobility-related topics.
3.5 The application provides a route planning tool and offers recommendations for transport modes based on recorded data. The map also shows train stations, bus stops, bike-sharing stations, P+R, etc.
3.6 The application offers a messaging system that allows users to contact Mobalt staff, form carpool teams and exchange information within teams.
3.7 A geolocalized tracking system can be activated by the user as part of the Bikecoin service. The user is required to agree to the following permissions:
3.8 The application evaluates CO2 emissions, physical activity and costs associated with the user's usual route, based on his indications and average values. 3.9 The application allows you to view information relating to transport services (shuttles, public transport...), parking spaces or other resources, to book them, to purchase transport tickets or parking rights, to make payments by credit card.
4.1 Technical access to the application is user's responsibility.
4.2 Users are responsible for taking the necessary security measures for their device and protecting it from unauthorized access by third parties and from malicious software.
4.3 The user is informed of the security risks associated with the use of the Internet and Internet technologies.
4.4 Users are responsible for making necessary updates to the application. They cannot claim any rights to a specific version of the software.
4.5 Users are required to verify the completeness and accuracy of the data entered.
4.6 Users cannot create multiple accounts at the same time or in succession, for example to benefit from a certain offer several times.
4.7 Users are required to comply with these conditions and are responsible for using the application in accordance with the established rules.
4.8 Mobitrends SA reserves the right to permanently deactivate an account if it is not used for 6 months, if the user has published inappropriate content through the messaging system or if he does not comply with the conditions of use.
5.1 Mobitrends SA works to ensure the accuracy and updating of the contents. Mobitrends SA is not responsible for the information contained in third-party websites.
5.2 Mobitrends SA expressly reserves the right to modify, delete or temporarily not publish information and content, in whole or in part, at any time and without notice.
5.3 All liability claims against Mobitrends SA for damages, including consequential, of a material or immaterial nature, caused, for example, by access and use of the application and its information, content and messages, from improper use of the connection, from technical failures or from breach of duty of care by users.
5.4 Mobitrends SA does not guarantee that the functions and use of the application are available continuously and uninterruptedly, that they are free of errors and malfunctions or that errors will be corrected. Mobitrends SA has the right to suspend or terminate your use of the application at any time.
5.5 Mobitrends SA is responsible for the security of the data processed (see Data Protection).
5.6 Mobitrends SA declines any responsibility related with the connection of users for car pooling. It cannot be held responsible for decisions (rotation, payment, parking), nor for any conflicts generated within the teams.
6.1 Mobitrends SA is committed to complying with current regulations in the field of data protection. Personal data is treated strictly confidentially.
6.2 In close cooperation with its service providers, Mobitrends SA undertakes to protect data from unauthorized access, loss, misuse or falsification.
6.3 The privacy policy relating to the application applies to the processing of personal data by Mobitrends SA (see Data Protection).
7.1 You can deactivate your account in the application or on the website at any time.
8.1 The copyrights of the Mobalt application belong to Mobitrends SA.
8.2 The information and contents are made available to the public. The contents published by Mobitrends SA in the application can only be used for personal purposes. Reproduction or transfer of the contents to third parties beyond this restriction is prohibited. Downloading or copying content, images, photographs or other data does not give you any right to use them. Copyright and all other rights in the contents, images, photographs or other data of this application belong exclusively to Mobitrends SA or other named rights holders. For the reproduction of any element it is necessary to obtain prior written consent from the copyright holders.
9.1 These provisions have been drafted in several languages. In case of divergences, the Italian version prevails.
9.2 Use of the application is free for users. All network access costs for using the application are the responsibility of the user.
9.3 Mobitrends SA reserves the right to make changes and additions to the terms of use at any time. The new conditions are communicated to users via the mobile application and are considered accepted if no objections are raised within one month.
9.4 If any provision of the Terms of Use is invalid, the rest of the conditions will remain unaffected.
9.5 Swiss law applies to all disputes. The competent court is Lugano.
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